Help & answers

Frequently asked questions

Everything you need to know about configuring, ordering and receiving your custom glass. Can’t find your answer? Our team is happy to help.

Ordering & configuration

How does ordering custom glass online work?

Choose a product, enter your dimensions and select the shape, glass type, thickness, edge finishing and any holes. The price updates live as you configure, including VAT. Add the piece to your cart, choose pickup or delivery at checkout and pay securely online. We then cut and finish your glass in our own Swiss workshops.

Can I order glass cut to exact dimensions?

Yes. Every piece is cut to the millimetre according to the width and height you enter. The available shapes, glass types and thicknesses are shown in the configurator for each product.

Can you drill holes in the glass?

Yes. Add through-holes in the configurator and enter their diameter. For technical reasons, the hole diameter must be at least as large as the glass thickness and within the range shown.

Which edge finishes are available?

The available edge finishes for each product are listed in the configurator. Choose the finish you want and the price updates instantly. If you need a finish that isn’t listed, just contact us.

My glass has a special shape. How do I order it?

Upload a sketch or image of the glass in the configurator. It is attached to your order so our team can manufacture exactly what you need. For complex projects, feel free to contact us directly.

Printed glass

How does printed glass work?

You can upload your own image or create a design with our online designer. We print your motif onto glass cut to your dimensions, using ceramic digital printing in our own workshop. Printed glass is ideal for kitchen splashbacks, wall art or room dividers.

Which image files can I upload?

PNG and JPEG files up to 10 MB. For a sharp result, use an image with the highest resolution available, especially for large panels.

Can I see how the design will look in my room?

Yes. Once you have uploaded or created a design, you can preview it on a sample room or on a photo of your own wall before ordering.

Prices & payment

Are the prices shown including VAT?

Yes. The total shown includes Swiss VAT of 8.1%. The price breakdown also shows the net amount and the VAT separately. Delivery costs, if any, are calculated at checkout.

How can I pay?

You pay securely online at checkout. Your order is confirmed as soon as the payment has been received, and you get a confirmation email.

Can I get a quotation for a larger project?

Of course. For large quantities, special glass or projects that go beyond the online configurator, contact one of our locations and we will prepare an individual quotation.

Pickup & delivery

Can I pick up my order or have it delivered?

Both. At checkout, choose pickup at one of our workshops in Zuchwil or Faoug, or delivery to your address. Delivery costs are calculated automatically from your address.

Do you deliver everywhere?

We deliver to many addresses, but not yet everywhere. If we cannot deliver to your address, the checkout will tell you, and you can choose pickup or another address instead. Additional delivery charges may apply depending on the location.

How can I track my order?

After ordering, you receive a confirmation email with a link to your order page, where you can follow the status from processing to production and delivery or pickup. If you have an account, you also find all your orders under My orders.

Do I need an account to order?

No. You can order as a guest. An account is optional and lets you save addresses and see all your orders in one place.

About Kurth Glas

Who manufactures the glass?

We do. Kurth Glas has been processing glass for over 70 years at two Swiss production sites in Zuchwil and Faoug. Cutting, edge processing, waterjet and CNC processing, tempering, ceramic digital printing, curved glass and glass painting all happen in-house.

How can I contact you?

Call or email the location nearest to you. You find the contact details for Zuchwil and Faoug below.

Still have questions?

Our team in Zuchwil and Faoug is happy to advise you personally.

Browse products

Zuchwil

Grubenweg 2, 4528 Zuchwil

+41 32 685 55 75info@kurth-glas.ch

Faoug